RETURNS POLICY

At H Marine, we take pride in providing high-quality marine electrical equipment and services.

We understand that sometimes, returns are necessary, and we have established the following returns policy to ensure clarity and fairness for all customers.

Strict Returns Policy: Our returns policy is strict to maintain product integrity and quality.

Please take note of the following terms:

1. Unopened Packages: Products can only be returned if they are in their original, unopened packaging. This ensures that the equipment remains in brand-new condition, ready for resale. Opened packages or products showing signs of use will not be eligible for return or refund.
2. Change of Mind: We do not offer refunds or exchanges for change of mind purchases. Please ensure that you review your order carefully before making a purchase.
3. Incorrect Quoting by H Marine: In the event that H Marine provides incorrect equipment based on a direct quote or specification, we will offer a full refund or replacement at no additional cost. This includes situations where the equipment does not match the specifications or requirements as outlined in our quote or project agreement.
4. Faulty or Defective Products: If a product is found to be faulty or defective, please contact us immediately. We will assess the issue and, if the fault is confirmed, arrange for a replacement or refund in accordance with the manufacturer's warranty.
5. Custom and Special Orders: Custom-made products or specially ordered items are non-refundable unless they are faulty or do not meet the agreed specifications. As these items are tailored to your specific needs, they cannot be returned for change of mind or any other reason outside of defects.
6. Return Shipping: For all returns, the customers responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item supplied or faulty product). All returns must be approved by H Marine prior to shipping, and we recommend using a tracked shipping method to ensure safe delivery.

How to Request a Return

To request a return, please contact us within 14 days of receiving your order. Include your order number, details of the product(s) you wish to return, and the reason for the return. Our team will review your request and provide instructions on how to proceed.

Exclusions

Items that have been used, installed, or altered in any way are not eligible for return. - Change of mind returns are strictly not accepted. - Items returned without prior approval from H Marine will not be processed.

Warranty Claims

Many of the products we supply come with a manufacturer's warranty. If you believe your product is faulty and wish to make a warranty claim, please contact us, and we will guide you through the warranty process as per the manufacturer's guidelines.

Conclusion

H Marine is committed to providing excellent customer service and ensuring that our products meet your expectations.

Our strict returns policy is designed to protect both our customers and our business by ensuring that all returned products are in pristine condition, ready for resale.

We encourage customers to review their orders carefully and contact us with any questions before finalising their purchase.